Privacy Policy

Consent: When you submit contact forms or agree to receive communications, you provide explicit consent for us to use your information for those purposes.

Contract Performance: If you engage our services for custom blends or workshops, we process your information to fulfill those agreements.

Legitimate Interests: We may process certain data based on legitimate business interests, such as improving our website, preventing fraud, and understanding customer needs, provided these interests don't override your privacy rights.

Legal Obligations: In some cases, we may need to process information to comply with legal requirements or respond to lawful requests from authorities.

• Service Delivery: To respond to inquiries, provide consultations, create custom blends, facilitate workshops, and deliver the services you request

• Communication: To send you information about our services, respond to questions, provide updates on orders or consultations, and share relevant educational content about tea blending

• Website Improvement: To analyze how visitors use our site, identify technical issues, enhance user experience, and develop new features or content

• Marketing: To inform you about services, workshops, or content that might interest you, based on your previous interactions with us. You can opt out of marketing communications at any time

• Analytics: To understand trends in tea preferences, popular content, and service usage patterns, helping us better serve our community

• Security: To protect against fraud, unauthorized access, and other security threats to our website and users

Service Providers: We work with trusted third-party providers who assist with website hosting, email communications, analytics, and payment processing. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.

Legal Requirements: We may disclose information if required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If Blendcraft is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change in ownership or control of your personal information.

With Your Consent: We may share information with other parties when you explicitly authorize us to do so.

• Contact form inquiries are typically retained for two years to maintain communication history and improve our responses

• Custom blend formulations and consultation records are kept for five years to support ongoing service and potential reorders

• Marketing communication preferences are maintained until you request removal or update your preferences

• Technical logs and analytics data are generally retained for one year for security and analytical purposes

• Encryption: We use encryption technologies to protect data transmission between your browser and our servers

• Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions

• Secure Storage: Data is stored on secure servers with regular security updates and monitoring

• Regular Reviews: We periodically assess our security practices and update them as needed to address new threats

Right to Access: You can request a copy of the personal information we hold about you. We'll provide this information in a commonly used format within a reasonable timeframe.

Right to Rectification: If you believe information we have about you is inaccurate or incomplete, you can request corrections. We'll update our records accordingly.

Right to Erasure: You can request deletion of your personal information, subject to certain legal limitations. For example, we may need to retain some information for legal compliance or legitimate business purposes.

Right to Data Portability: You can request your personal information in a structured, machine-readable format to transfer to another service provider.

Right to Object: You can object to our processing of your personal information for certain purposes, particularly for marketing communications.

Right to Restrict Processing: In some circumstances, you can request that we limit how we use your information while you contest its accuracy or our processing basis.

Right to Withdraw Consent: Where we process information based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• • Avoid filling out contact forms, account registrations, or any data-submitting features
• • Disable cookies through your browser settings (see our Cookie Policy for more details)
• • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly and in accordance with applicable law.